Terms of service

These terms cover your use of the V3LA app, the V3LA One device and this website. Plain language where possible; a lawyer has been over it, but we've tried not to hide anything in it.

1. Your account

You need to be 18 or older to hold an account. Keep your credentials to yourself; you're responsible for activity under your account. One account per person.

2. What the product is — and isn't

V3LA One is a general wellness product. It does not diagnose, treat, cure or prevent disease, and it is not a fitness-for-duty tool. Do not rely on it to decide whether you are safe to drive, fly, operate machinery or provide patient care. See Regulatory status.

3. Subscription and billing

Hardware is a one-time purchase. The software subscription renews monthly or annually until cancelled, billed through the App Store, and you can cancel any time in your Apple account settings — cancellation stops the next renewal and leaves the current period intact. Trials convert to paid unless cancelled before the trial ends. If we raise the price, existing subscribers keep their rate for at least twelve months.

4. Hardware, warranty and returns

V3LA One carries a two-year limited warranty against defects in materials and workmanship. It does not cover damage from crushing, chemical exposure or disassembly. Sizing returns are accepted within 30 days of delivery in any condition — we would rather you had a ring that fits. Refunds go to the original payment method.

5. Acceptable use

Don't reverse-engineer the firmware, resell access to the service, use it to make employment decisions about other people, or attempt to extract another user's data. Enterprise customers additionally agree not to use V3LA outputs for disciplinary or fitness-for-duty purposes; that restriction is a material term.

6. Your data

You own your measurements. We process them as described in the privacy policy, which forms part of these terms. You can export or delete everything from inside the app.

7. Our intellectual property

The app, firmware, models, brand and site content belong to V3LA. Buying a device licenses you to use the software with it; it doesn't transfer any rights in the software itself. Press use of our assets is covered by the press kit.

8. Service changes and availability

We'll keep the service running as well as we reasonably can, but we don't guarantee uninterrupted availability. If we ever discontinue the service entirely, we'll give at least 90 days' notice, provide a full data export, and make the device's core logging work offline.

9. Disclaimers and liability

The service is provided as-is, without warranties beyond those stated here or required by law. To the extent permitted, our aggregate liability is limited to what you paid us in the twelve months before the claim. Nothing here limits liability for fraud, death or personal injury caused by negligence, or anything else that can't be limited by law.

10. Termination

You can stop using V3LA and delete your account at any time. We may suspend an account for a serious or repeated breach of section 5, and we'll tell you why.

11. Governing law and changes

These terms are governed by the laws of the State of Delaware. If we change them materially we'll notify you in the app at least 30 days beforehand; continued use after that constitutes acceptance.